Activating your newly purchased tracker with Bigmate Support is a straightforward process designed to ensure your device is linked correctly to your vehicle for seamless tracking. Collecting key device and asset details is essential for fast and accurate activation. Follow the steps below to associate your tracker to your specified asset and confirm optimal functionality.
Gather Essential Device Information
Before contacting Bigmate Support, have these details ready for each tracker:
Asset number: This is the ID of the vehicle or its registration.
Device type: This is what type of device its is i.e LMU 2630, Bolt 2, Oyster 4G
IMEI: This is the unique identifier on the tracker. This is what the support team uses to associate the device to the vehicle.
Accurate information enables our team to quickly match your new tracker to the correct vehicle, reducing downtime and ensuring all records are up to date.
Contacting Bigmate Support
Reach out to our support desk via email or follow the form Here. Provide your details and specify the asset you’d like to associate with the new tracker. Our professional and reliable team will process your request, begin device association, and keep you informed throughout the activation process.
Confirming Activation and Initial Testing
- Wait for confirmation from our support team that the tracker is now active.
- Check the tracker’s battery and ensure it is adequately charged and installed securely.
- Test basic tracker functionality. Verify tracking updates appear in your platform dashboard and report any concerns immediately.
Troubleshooting Activation Issues
If your tracker is not displaying live data after activation, double-check installation and connections. Contact Bigmate Support for assistance, providing the LED indicator status on the device and any error messages shown on the platform. Our experts will guide you step-by-step to resolve outstanding issues.
Conclusion
Activating your new tracker is quick and streamlined with Bigmate Support. By ensuring accurate details and following our recommended initial checks, you’ll have your vehicle securely tracked in no time. Should you face any challenges, our dependable support team is always ready to help you maximize your asset visibility.