Bigmate Support is dedicated to providing reliable and timely assistance for all your vehicle tracking needs. Whether you require help activating or deactivating trackers, adding users, or troubleshooting devices, our team offers professional support tailored to both large corporations and small businesses. This guide outlines the best methods to contact our support desk and access essential services quickly and efficiently.
Contact Support Channels
Reach the Bigmate Support team via the following methods:
- Email: Send your requests to support@bigmate.com.au for activation, deactivation, new user setup, or troubleshooting.
- Phone: Call our help desk at 1300 477 787 for immediate assistance during business hours.
- Online Portal: Go to our online Portal and select from the drop down menu.
Requesting Activation or Deactivation
To activate a new tracker, provide your device details and associated vehicle information via email or phone. For deactivation, let us know the tracker details and reason; we will confirm the 30-day notice so you can back up your data before deactivation. Our team guides you through every step.
User Account Creation Assistance
When adding a new platform user, simply email us the new employee’s full name, email address, and access requirements. Our team will set up the account promptly and send login credentials directly to the new user. Need ongoing user management? We’ll help update or remove user access as needed.
Troubleshooting and Device Support
For trackers not reporting or malfunctioning, describe the issue and, if possible, check the device’s LEDs. Our support team may ask you to describe light statuses and try disconnecting and reconnecting the device. This information helps diagnose issues efficiently and get your tracker running optimally again.
Getting the Most from Bigmate Support
Bigmate Support ensures all requests—activation, deactivation, user changes, or troubleshooting—are resolved quickly and securely. Contact us through your preferred channel and have key details ready to expedite your request. Count on Bigmate for dependable, industry-leading vehicle tracking and customer-focused service every time.