Please contact support at support@bigmate.com.au (or us.support@bigmate.com.au for US based customers) and we will investigate the cause. It could be as simple as the configuration needs optimization which we will investigate and resolve with you.
Articles in this section
- What is the Pre-Installation Checklist?
- Who should I contact for support?
- I was expecting events on the Insights Platform but they are not coming through - what can I do?
- I would like to add a new dashboard, what can I do?
- What do I do if I identify an error on the Insights Platform?
- Can I get a login to the Insights Platform?
- Can I monitor more than 5 cameras?
- How many cameras can the Warny appliance support?
- Does the Warny appliance work with 4G/5G communications?
- What network connections does the Warny appliance support?