If you need to deactivate or remove a Bigmate tracker from your account, our support team can help you through the process. Whether the device is broken or you've sold the vehicle, we'll assist with deactivation and data handling to make things straightforward.
How to Request Tracker Deactivation
To begin, contact Bigmate Support via email or phone with your deactivation request. Include your account details and the specific tracker ID or vehicle information. Once your request is processed, the 30-day notice period will begin.
30-Day Notice and Data Retention
After deactivation is initiated, tracking data will remain accessible for 30 days. This is your window to download any information you wish to keep. Once that period ends, all associated data will be permanently deleted in line with our security policies.
If you need to retrieve data after the 30-day period, recovery may still be possible, but a retrieval fee will apply per device.
Device and Billing Removal
At the end of the 30-day period, the tracker will be deactivated and removed from your active billing account. No further subscription charges will apply to that device. If you have questions about the status or need to discuss future tracking options, you can reach out to Support anytime.
Key Steps for Tracker Deactivation
Contact Bigmate Support with your deactivation request and tracker details.
Note the start of the 30-day data retention window and your deactivation date.
Download any required data within that 30-day period to avoid retrieval fees.
Tracker deactivates and billing ceases at the end of the notice period.
Conclusion
Bigmate is committed to secure and transparent tracker management. Following these steps ensures you maintain control of your data and avoid unnecessary costs. For any questions, our team is ready to support you through the process.