Devices

• Activating your Newly Purchased Tracker
• Device Not Powering On
• Network connectivity Problems

Bigmate Telematics Platform

• Vehicles are missing from Tracking
• How to Contact Bigmate Support
• Setting up and scheduling reports
• Requesting Tracker Deactivation or Removal
• Data Retention Policies Explained
• Accessing the Bigmate Tracking Platform

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Bigmate Legacy Telematics Platform

• How to create a geofence based report

General

• What is the Pre-Installation Checklist?
• Who should I contact for support?
• I was expecting events on the Insights Platform but they are not coming through - what can I do?
• I would like to add a new dashboard, what can I do?
• What do I do if I identify an error on the Insights Platform?
• Can I get a login to the Insights Platform?

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